Skip to content
CaseUnfold

For UK housing providers

The contractor attended. Did the repair work?

See the contractor’s update, the resident’s follow-up and who needs to act next, all in one repair timeline.

Explore a sample caseRequest a walkthrough

One case timeline for

  • Repair reports
  • Contractor updates
  • Resident messages
  • Photos

Built for housing officers, repairs managers and complaints teams.

RepairsOpen cases

Sample case

Case HC-0317

Recurring leak above the kitchen window

Current position

Contractor attended,Follow-up outstanding

Next action

Repairs officer to arrange a follow-up inspection and update the resident by Friday.

Property
Flat 3, Hollin Court
Reported
Monday, by the resident
Trade
Roofing and gutters
Case
Open

  1. MondayResident, repair report

    Resident reports a leak above the kitchen window

    “Water drips in above the kitchen window every time it rains. The wall underneath is damp and the paint is starting to bubble.”

  2. TuesdayContractor, visit update

    Contractor clears a blocked gutter

    “Gutter above the kitchen cleared of leaves and moss. Downpipe flushed and running freely. Job complete.”

  3. ThursdayResident, message with photo

    Resident sends a photo: water is coming in again

    “It rained again overnight and water’s coming in at the same corner. I’ve sent a photo.”

  4. Now: Follow-up outstanding

    A follow-up inspection needs arranging, and the resident is due an update by Friday.

    Owner:
    Repairs officer
    Due:
    Friday

All details in this sample case are fictional.

Why the follow-up matters

What changed after Thursday’s photo?

On Tuesday, the contractor marked the job complete. On Thursday, the resident reported water coming in again and sent a photo. Switch between the two updates to see what the repairs team knew at each point.

01The three updates

  1. MondayResident’s report

    “Water drips in above the kitchen window every time it rains. The wall underneath is damp and the paint is starting to bubble.”

  2. TuesdayContractor’s update

    “Gutter above the kitchen cleared of leaves and moss. Downpipe flushed and running freely. Job complete.”

  3. ThursdayResident’s follow-up

    “It rained again overnight and water’s coming in at the same corner. I’ve sent a photo.”

    Damp patch and bubbling paint on the wall beneath a kitchen window, with water running down towards the sill
    Illustrative photo · Thursday’s resident update

02The resulting case summary

Show the case summary

After Thursday’s update

Recurring leak above the kitchen window

Contractor attended,Follow-up outstanding

What happened
On Thursday the resident reported water coming in again at the same corner of the kitchen window, with a photo.
Where it stands
The case is open. Clearing the gutter hasn’t stopped the leak.
Next action
The repairs officer owes the resident an update by Friday, after arranging a follow-up inspection.
Case
Open

Pilot

Try CaseUnfold with your housing team

Request a 20-minute walkthrough with Pareace. We’ll use a fictional repair case to explore how your team tracks repeat visits, resident updates and outstanding actions. You won’t need to share any resident details. Afterwards, we can decide together whether a pilot would be useful.

Founded by Pareace Sargeant-Mascoe, a housing management professional in South East London.

For example, a housing association, council or ALMO

We’ll only use these details to reply about a pilot. Read our privacy notice.